Privacy policy
This policy explains what information Beyond A Step collects through this website, who receives it, and how to ask us to see, correct, or delete it. We do not sell, rent, or trade personal information, and mental health requests go only to our counseling partner.
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Who we are
Beyond A Step is a 501(c)(3) nonprofit organization based in Northwest Arkansas dedicated to supporting first responders, last responders, and veterans through mental health, physical health, and nutritional wellness resources.
Information we collect
We collect information you choose to give us when you:
- Request support on the Get Help page (first name, last name, email, phone, optional role, and your message)
- Submit a volunteer or board member application (name, email, phone, background, and your message)
- Use our contact form (name, email, optional phone, topic, and message)
- Make a donation through our payment processor, Givebutter, or a purchase through our Square store
Each form also records the date, your IP address, and your browser type, so we can block spam and abuse.
How we use your information
- Mental health requests are sent directly and confidentially to licensed counselors at Heroes Behind The Line for intake and follow up. Beyond A Step does not receive them.
- Physical health requests are sent to Heroes Behind The Line and to the Beyond A Step team.
- Nutrition requests are sent to the Beyond A Step team.
- Volunteer and board applications are reviewed by our leadership team to coordinate opportunities.
- Contact form messages are used only to respond to you.
- Donation information is processed by Givebutter under its privacy policy. We receive your name and donation amount for acknowledgment and tax receipts.
Confidentiality of requests for help
Every request for help is treated with the highest level of confidentiality. Your employer, coworkers, and family will not be contacted without your explicit written consent. We understand the stigma around seeking help in first responder and military communities, and we are committed to a safe, judgment free path to healing.
Data sharing
We do not sell, rent, or trade your personal information. We share information only with:
- Heroes Behind The Line (mental health and physical health requests, for counseling and support services)
- Givebutter and Square (donation and purchase processing)
- Google (website analytics, described below, and the email service that delivers form messages)
- Service providers needed for website hosting and form processing
- Legal authorities if required by law or to protect someone's safety
Analytics and cookies
This website uses Google Analytics to count visits and see which pages are useful. Google Analytics sets cookies and receives your IP address and basic device information. It does not receive anything you type into our forms. Advertising features are turned off. Visitors in the European Economic Area, the United Kingdom, and Switzerland are not measured unless they give consent. You can opt out with the Google Analytics opt out browser add on. Givebutter and Square may set their own cookies when you use them.
Data security
All data is sent over encrypted HTTPS connections. No method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Your rights
You may ask to see, correct, or delete your personal information by emailing info@beyondastep.org or calling 479.685.1605.
Children's privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a new date.
Contact us
Privacy questions: info@beyondastep.org or 479.685.1605.